Frequently asked questions

The order confirmation is automatically emailed to you as a PDF immediately after your order. Did you not receive it? Please also check your spam or junk mail folder, as an automated email can sometimes end up there. If you cannot find it there either, there may be a typo in the email address provided. Feel free to email us at [email protected] and we will resend the confirmation.

You pay securely with iDEAL/Wero, Bancontact, KBC, Belfius, credit card (Visa/Mastercard) or PayPal. All payments go through a secure connection. Read more on the Secure payment page.

No, cash payment is not possible. Specially ordered parts that are not collected are a major cost. By keeping those costs low we can offer you the sharpest price. You therefore always pay online in advance.

Has your order not yet shipped? Email us as soon as possible at [email protected] with your order number. As long as the parcel has not yet left the warehouse, we are happy to amend or cancel it for you.

Yes, with every order you receive an invoice with a VAT specification.

Once your payment has been received, we process and ship your order as quickly as possible. Delivery takes 1 to 3 working days in the Netherlands, 2 to 3 working days to Belgium and Germany and 4 to 6 working days to other European countries.

Shipping costs are calculated at checkout based on destination and weight, so you see them before you pay.

Certainly. As soon as your order has shipped, you will receive a Track & Trace code by email with which you can follow the parcel in real time right to your door.

No, we are a 100% online shop without a physical address. Pick-up is therefore not possible — we ship all your orders. This keeps costs, and therefore your price, low. Questions about your order? Email [email protected].

Yes. We deliver throughout the entire EU and to the United Kingdom. Shipping costs are calculated at checkout based on weight and destination.

No problem. You have a 14-day cooling-off period. Return the product unused and complete and you will receive the full purchase amount back, usually within a few working days. See the Returns & Exchanges page for the steps.

Register your return within 14 days via the contact form or by email. Then send the item back undamaged and, where possible, in its original packaging. The cost of returning is at your own expense, unless agreed otherwise.

All products are covered by the statutory warranty and, where applicable, an additional manufacturer's warranty. We resolve a defect caused by a material or manufacturing fault free of charge. See the Warranty page for details and exclusions.

Once we have received your return or you have demonstrated that you have sent it back, we refund within 14 days using the same payment method you used to pay.

Choose your make and model on the homepage; we show the parts that fit your vehicle. Not sure? Send us your chassis number (VIN) at [email protected] and we'll find the right part.

Halogen is the most economical option with a warm light colour. LED gives a brighter white light, lasts much longer (up to 30,000 hours) and uses less power. Xenon (HID) provides the most powerful light, but is only suitable for cars prepared for xenon.

Left and right are always determined from the driver's seat — so not when you are standing in front of the car. Left = driver's side, right = passenger's side.

For most cars, yes — often all you need is a screwdriver and a few minutes. With many items we include a short installation guide and link to an instructional video for your model. In doubt? Have it done by a qualified mechanic.

OEM/OES parts come from the original supplier and offer the very best fit and quality. Aftermarket (IAM) parts offer excellent value for money. In both cases, fit and quality meet high standards — see also our Quality page.

We deliberately help you by email. That way we can answer your question in more detail — with photos and technical support from our suppliers. On working days you'll hear from us within 3 hours. If you email outside office hours, we'll reply the next working day.

On working days you'll hear from us within 3 hours. If you email outside office hours, we'll reply the next working day. Include your order number or chassis number with your question so we can help you right away.

Yes, we also supply garages and businesses. Email [email protected] or see the Business & B2B page.

That's our speciality. Send us your chassis number (VIN) and our specialists will find exactly the part that fits your car. No wrong purchases, done in one go.